Terms & Conditions

01Introduction

These Terms & Conditions (the “Terms”) constitute a legally binding agreement between you (“User”, “you”, or “your”) and Levelo, Inc., a corporation organized under the laws of the State of Delaware, United States, with its registered office at 16192 Coastal Highway, Lewes, Delaware 19958 (“Company”, “id4.pet”, “we”, “our”, or “us”), and govern your access to and use of the id4.pet mobile application, website at id4.pet, AI systems, veterinary document storage services, digital pet identification tools, Apple Wallet integrations, and related services (collectively, the “Services”).

By downloading, installing, accessing, registering an account on, or otherwise using the Services, you acknowledge that you have read, understood, and agreed to be bound by these Terms and by our Privacy Policy, which is incorporated by reference. If you do not agree, you must not use the Services.

02Definitions

• “Account” means the registered user account associated with your email address and password used to access the Services.
• “AI Assistant” means the artificial-intelligence-powered features within the Services, including but not limited to chat, summarization, and recommendation tools.
• “Content” means any text, photos, documents, audio, video, metadata, pet profile data, or other materials uploaded, submitted, or generated through the Services.
• “Premium Features” means the paid features of the Services, available through a subscription.
• “Subscription” means a recurring paid plan that unlocks Premium Features.
• “Platform Provider” means Apple Inc. (App Store) or Google LLC (Google Play), as applicable.
• “Third-Party Services” means services, APIs, websites, applications, or content provided by parties other than Levelo, Inc., including hosting, AI model providers, payment processors, and mapping services.

03Eligibility

You must be at least eighteen (18) years old and capable of forming a legally binding contract under applicable law to use the Services. Minors below the age of majority may use the Services only with verifiable consent of a parent or legal guardian, who accepts these Terms on their behalf and remains responsible for all activity on the Account.

You represent and warrant that (a) all registration information you submit is true, accurate, current, and complete; (b) you are not located in, under the control of, or a national or resident of any country subject to U.S. trade sanctions or embargoes; and (c) you are not listed on any U.S. government list of prohibited or restricted parties.

04Account Registration

To access certain features you must create an Account. You agree to:

• provide accurate, current, and complete information;
• maintain the confidentiality of your credentials;
• be solely responsible for all activity occurring under your Account;
• notify us promptly at contact@id4.pet of any unauthorized use or security breach.

We may refuse, suspend, or terminate any Account at our discretion if we believe these Terms or applicable law are being violated, or if there is a risk to the security, integrity, or operation of the Services.

05Description of Services

The Services may include, without limitation:

• digital pet profiles and shareable digital identification cards;
• veterinary document storage, organization, and retrieval;
• AI-powered informational, organizational, and convenience tools;
• Apple Wallet pet identification integrations;
• pet-related reminders, timelines, and records;
• maps and discovery features for nearby pet-related services;
• QR-code-based emergency contact and lost-pet reunification helpers;
• premium subscription features;
• communication, sharing, and organizational tools related to pet care.

We reserve the right, at any time and without prior notice, to modify, suspend, discontinue, replace, or update any part of the Services, and to impose limits on certain features or restrict access to parts or all of the Services.

06Subscriptions & Billing

The Services operate under a freemium model. The first pet profile may be available free of charge. Certain features are limited in the free version, including but not limited to limited AI Assistant access, advertisements, and restricted premium functionality.

Premium Features require payment of a recurring fee. Current pricing: USD $4.99 per month. Premium Features may include support for additional pets, an ad-free experience, extended AI Assistant access, and future premium integrations.

All Subscriptions are processed and billed by the Platform Provider (Apple App Store or Google Play). By purchasing a Subscription:

• you authorize the Platform Provider to charge your payment method the applicable Subscription fee plus any taxes at the beginning of each billing period;
• your Subscription will automatically renew at the end of each billing period unless you cancel it at least twenty-four (24) hours before the end of the current period;
• you can manage and cancel your Subscription in the Subscriptions section of your Apple ID or Google Play account settings;
• Subscription management, cancellation, billing disputes, and refunds are governed by the Platform Provider’s policies and these Terms;
• deleting the App does not automatically cancel your Subscription.

We may change Subscription prices, billing cycles, or the contents of Premium Features. If we increase the price of a Subscription, the change will take effect at the next renewal after the notice and only with affirmative consent where required by law or Platform Provider policy. If you do not agree to the new price, you may cancel before the next renewal.

07Free Trials & Promotions

We may offer free trials or promotional Subscriptions from time to time. Unless stated otherwise, trials automatically convert into paid Subscriptions at the end of the trial period and you will be charged in accordance with Section 6 unless you cancel before the trial ends. Promotional offers may be limited to one per Account or household, may not be combined with other offers, and may be modified or withdrawn at our discretion.

08Refunds & Cancellation

Except where required by applicable law or expressly stated in these Terms, all fees are non-refundable. Refund requests for Subscriptions purchased via the Apple App Store must be submitted to Apple at reportaproblem.apple.com. Refund requests for Subscriptions purchased via Google Play must be submitted to Google in your Google Play account. We do not control whether the Platform Provider grants a refund.

You may cancel a Subscription at any time. Cancellation takes effect at the end of the current paid period; you will continue to have access to Premium Features until that date. No partial refunds are issued for unused portions of a billing period unless mandated by law.

09Advertising & Promotional Content

The free version of the Services may contain advertisements, sponsored content, affiliate links, promotional placements, commercial campaigns, and third-party marketing materials. By using the free version of the Services you acknowledge and agree that such materials may appear. We may receive a commission or other consideration when you click affiliate links or purchase products through them. We reserve the right to modify advertising formats, placements, and promotional activities at any time.

10AI Assistant Disclaimer

The AI Assistant and all AI-generated outputs (including text, summaries, classifications, suggested actions, and recommendations) are provided strictly for informational, educational, organizational, and convenience purposes only. The AI Assistant:

• does not provide veterinary advice;
• does not diagnose or treat medical conditions in animals or humans;
• does not establish a veterinarian-client-patient relationship;
• does not replace professional veterinary care or judgment;
• may generate output that is incomplete, inaccurate, outdated, biased, or otherwise incorrect (a phenomenon sometimes called “hallucination”);
• may rely on third-party model providers whose models, capabilities, terms, and availability change over time;
• may use Content you submit, on a confidential basis, to generate responses, and may transmit such Content to Third-Party Services as described in our Privacy Policy.

You acknowledge and agree that:

• any reliance on AI-generated content is solely at your own risk;
• you are solely responsible for decisions related to your pet’s health, safety, identification, and care;
• emergency situations require immediate contact with a licensed veterinarian or emergency animal clinic;
• as between you and the Company, you own any output you direct the AI Assistant to generate, subject to the limits in Section 17 and our license under Section 12, but identical or similar outputs may be generated for other users and we make no exclusivity or originality guarantees.

The Company expressly disclaims all liability arising from or related to AI-generated outputs, recommendations, summaries, classifications, or responses, including any reliance you or any third party places on them.

11Veterinary Records & Health Information

The Services allow you to upload, store, and share veterinary records, vaccination certificates, diagnostic results, prescriptions, photographs, and other pet health information (collectively, “Pet Health Information”). Pet Health Information is not considered “protected health information” under HIPAA, but may be regulated by state veterinary privacy laws and our Privacy Policy.

You represent and warrant that (a) you own or have the legal right to upload all Pet Health Information you submit; (b) the information is accurate to the best of your knowledge; and (c) submitting the information does not violate any law, contract, or third-party right.

We may, but are not obligated to, remove, restrict, review, or moderate Pet Health Information that we reasonably believe violates these Terms, applicable law, or Platform Provider rules.

12User Content & License Grant

You retain all ownership rights you have in Content you submit to the Services. By submitting Content, you grant the Company a worldwide, non-exclusive, royalty-free, fully sublicensable license to host, store, reproduce, modify (for technical purposes such as resizing or format conversion), display, transmit, distribute, and otherwise use the Content solely to operate, provide, secure, improve, and promote the Services, and to comply with legal obligations.

If you delete Content from your Account, the license above terminates within a commercially reasonable time, except (i) for Content that has been shared with others who retain copies (e.g., a public Digital ID page or a downloaded PDF), and (ii) for backup copies retained for a limited period in accordance with our retention policy.

You represent and warrant that you have all rights necessary to grant the foregoing license and that your Content does not infringe or violate any law or third-party right.

13Acceptable Use

You agree not to, and not to permit any third party to:

• misuse, abuse, or attempt to disrupt the Services or their infrastructure;
• reverse engineer, decompile, disassemble, or attempt to derive the source code of the Services, except as permitted by applicable law;
• access or use the Services to build a competing product, train a machine-learning model, or scrape data, unless authorized in writing by us;
• upload viruses, worms, malicious code, or content that is unlawful, defamatory, obscene, infringing, or harmful;
• attempt unauthorized access to any Account, server, system, or data;
• exploit vulnerabilities, bypass usage limits, or circumvent technical protection measures;
• use the Services to harass, threaten, defraud, or harm any person or animal;
• use the Services in violation of any applicable law or regulation.

Violation of this section may result in immediate suspension or permanent termination of access, as well as legal action.

14Apple Wallet & Digital Identification

The Services may provide digital pet identification cards and integrations with Apple Wallet and similar pass-management technologies. Digital identification cards generated by the Services are informational tools and are not government-issued identification or any form of licensing or registration.

You are solely responsible for:

• maintaining accurate contact information on your pet’s ID;
• ensuring uploaded pet information is correct and current;
• reviewing generated identification data before sharing;
• controlling who has access to your pet’s shareable profile and revoking access as needed.

15Lost Pet & Reunification Disclaimer

The Services may include QR-code-based emergency contact features and lost-pet reunification helpers. These features are convenience tools only. We do not act as an emergency service, animal control authority, or pet recovery provider. We do not guarantee that scanning a QR code, accessing a public profile, or contacting the listed person will result in your pet’s identification, recovery, or return. You should also use traditional means of identification and recovery (e.g., microchipping, physical tags, local shelters, veterinary clinics).

16Third-Party Services & Links

The Services may rely on or interoperate with Third-Party Services, including but not limited to cloud hosting providers, AI model providers, payment processors, mapping and place-search services, push notification services, analytics providers, and the Platform Providers. Third-Party Services are governed by their own terms and privacy policies; we are not responsible for their availability, content, accuracy, practices, or policies.

Links to third-party websites or resources are provided for convenience only and do not imply endorsement by the Company. Your use of any Third-Party Services is at your own risk.

17Intellectual Property

All rights, title, and interest in and to the Services, including the software, trademarks, service marks, branding, AI systems, interfaces, graphics, designs, templates, sounds, and content provided by us (collectively, the “Company IP”), are and remain the exclusive property of the Company or its licensors. No rights are granted to you other than the limited, revocable, non-exclusive, non-transferable, non-sublicensable license to use the Services in accordance with these Terms.

You may not copy, reproduce, distribute, publicly display, publicly perform, modify, create derivative works of, sublicense, sell, rent, or otherwise commercially exploit any portion of the Company IP without prior written permission. The “id4.pet” name, logo, and Digital Pet ID design are trademarks of Levelo, Inc.

18Privacy

Your use of the Services is also governed by our Privacy Policy, which describes how we collect, use, and share personal information. The Privacy Policy is incorporated into these Terms by reference. By using the Services, you consent to the data practices described in the Privacy Policy.

19Electronic Communications

You consent to receive communications from us electronically, including by email, push notification, in-app message, and SMS where permitted by law. You agree that any electronic notice, agreement, disclosure, or other communication we send to you satisfies any legal requirement that such communication be in writing. You may opt out of marketing communications using the unsubscribe instructions in those messages, without affecting transactional or security-related communications you continue to receive.

20Beta & Experimental Features

We may offer features identified as “beta”, “preview”, “experimental”, or similar (collectively, “Beta Features”). Beta Features are provided “as is” without warranty of any kind, may be unstable, may change or be removed at any time, and are confidential information of the Company. By using a Beta Feature you agree to provide reasonable feedback if requested and not to disclose details of unreleased functionality.

21No Warranties

The Services and all Content are provided “as is” and “as available” without warranties of any kind, whether express, implied, statutory, or otherwise. To the maximum extent permitted by applicable law, the Company disclaims all warranties including merchantability, fitness for a particular purpose, non-infringement, accuracy, reliability, security, availability, and error-free or uninterrupted operation.

Some jurisdictions do not allow the exclusion of certain warranties, so some of the above exclusions may not apply to you. In such jurisdictions, our warranties are limited to the minimum extent required by applicable law.

22Limitation of Liability

To the maximum extent permitted by applicable law, in no event shall the Company, its officers, directors, employees, contractors, affiliates, licensors, suppliers, or partners be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for any loss of profits, revenue, data, business, goodwill, or other intangible losses, arising out of or related to your access to or use of, or inability to access or use, the Services, even if advised of the possibility of such damages.

In no event shall the Company’s aggregate liability for any and all claims arising out of or related to these Terms or the Services exceed the greater of (a) the amount you paid to the Company in the twelve (12) months preceding the event giving rise to the claim, or (b) USD $50.

These limitations apply to the maximum extent permitted by applicable law, even if a limited remedy fails of its essential purpose. Some jurisdictions do not allow the exclusion or limitation of liability for incidental or consequential damages; in those jurisdictions, the foregoing limitations apply only to the extent permitted.

23Indemnification

You agree to indemnify, defend, and hold harmless the Company and its officers, directors, employees, affiliates, agents, licensors, suppliers, and partners from and against any claims, liabilities, damages, judgments, awards, losses, costs, and expenses (including reasonable attorneys’ fees) arising out of or related to:

• your access to or use of the Services;
• your Content;
• your breach or alleged breach of these Terms;
• your violation of any applicable law or third-party right;
• any claim related to your pet, your veterinary records, or veterinary matters.

We reserve the right, at our own expense, to assume the exclusive defense and control of any matter subject to indemnification by you, in which case you agree to cooperate with our defense.

24Termination

We may suspend, restrict, or terminate your access to the Services at any time, with or without prior notice, if (a) you violate these Terms; (b) your conduct creates legal, regulatory, security, or operational risk for us or other users; (c) we are required to do so by law, court order, or Platform Provider rules; or (d) we discontinue all or any portion of the Services.

You may stop using the Services and delete your Account at any time. Upon termination of your Account, your right to use the Services immediately ceases. Sections that by their nature should survive termination will survive, including without limitation Sections 12, 17, 21, 22, 23, 25–30, and 32.

25Informal Dispute Resolution

Before filing a claim against the Company, you agree to first contact us in writing with a “Notice of Dispute” sent to legal@id4.pet and to Levelo, Inc., 16192 Coastal Highway, Lewes, Delaware 19958, USA. The Notice of Dispute must include (i) your name and contact information; (ii) your Account email; (iii) a description of the claim or dispute; and (iv) the specific relief you are seeking.

We will attempt in good faith to resolve the dispute within sixty (60) days after we receive the Notice of Dispute. Neither party may begin a formal proceeding (other than a Small-Claims-Court action or a request for injunctive relief as described in Section 29) until this informal resolution period has elapsed. Any applicable limitation period or filing-fee deadline will be tolled during the informal-resolution period.

26Binding Arbitration Agreement

Scope.Any dispute, claim, or controversy arising out of or relating to these Terms, the Services, any advertising or marketing of the Services, or any related transaction or relationship between you and the Company (collectively, a “Dispute”) that is not resolved through informal resolution under Section 25 shall be resolved exclusively through final and binding individual arbitration, and not in court.

Federal Arbitration Act.This arbitration agreement evidences a transaction involving interstate commerce and shall be governed by the Federal Arbitration Act, 9 U.S.C. §§ 1 et seq. (the “FAA”). The arbitrator shall apply the FAA to interpret and enforce this agreement.

Administrator and Rules.The arbitration shall be administered by the American Arbitration Association (“AAA”) under its Consumer Arbitration Rules (the “AAA Rules”), as modified by these Terms. The AAA Rules and a fee schedule are available at www.adr.org. If the AAA is unavailable, the parties shall agree on an alternative administrator or, if they cannot agree, a court of competent jurisdiction may appoint one.

Arbitrator’s Authority.The arbitrator, and not any federal, state, or local court or agency, shall have exclusive authority to resolve all Disputes, including any claim that all or any part of these Terms is void or voidable. The arbitrator may award any relief that a court of competent jurisdiction could award, but only on an individual basis and not on a class, collective, or representative basis. The arbitrator’s decision shall be final and binding except for the limited right of review permitted by the FAA.

Location and Language.Unless you and we agree otherwise, the arbitration shall be conducted in English. For claims of USD $10,000 or less, the arbitration shall be conducted by document submission only, unless either party requests a telephonic or in-person hearing as permitted by the AAA Rules. For larger claims or hearings requested by you, the arbitration shall take place in the U.S. county where you reside, or, if you do not reside in the United States, in Wilmington, Delaware, USA, or by videoconference at the arbitrator’s discretion.

Fees and Costs.The payment of filing, administrative, hearing, and arbitrator fees will be governed by the AAA Rules, except that for claims totaling less than USD $10,000 brought by a consumer, the Company will pay all administrative and arbitrator fees as required by the AAA Rules. Each party is otherwise responsible for its own attorneys’ fees, except to the extent the arbitrator orders otherwise pursuant to applicable law.

Mass Arbitration.To promote efficient resolution, if twenty-five (25) or more substantially similar arbitration demands are filed against the Company by or with coordinated counsel within a sixty (60)-day period (a “Mass Filing”), the parties agree that the AAA shall administer the demands in staged batches of up to fifty (50) demands at a time (each, a “Batch”). Filing and other AAA fees for subsequent Batches shall be deferred until the prior Batch concludes. The parties may also agree to mediate batches before arbitration. Statutes of limitations and other time-based defenses shall be tolled for all demands in a Mass Filing while the prior Batches proceed. This provision is intended to ensure fair, efficient, and cost-effective resolution of large-scale Disputes and is part of the parties’ agreement to arbitrate.

Confidentiality. Except as required by law or to enforce or confirm an award, the parties and the arbitrator shall maintain the confidentiality of the arbitration proceeding and any award.

Severability.If any portion of this Binding Arbitration Agreement is found unenforceable, that portion shall be severed and the remainder shall continue in full force and effect, except that if the Class Action Waiver in Section 27 is found unenforceable with respect to a particular claim, that claim (and only that claim) shall be severed from arbitration and proceed in court consistent with Section 30.

Survival. This Binding Arbitration Agreement shall survive the termination of these Terms, your Account, or your use of the Services.

27Class Action & Jury Trial Waiver

You and the Company agree that each may bring claims against the other only in your or its individual capacity, and not as a plaintiff or class member in any purported class, collective, consolidated, mass, or representative proceeding. The arbitrator may not consolidate or join more than one person’s claims and may not preside over any form of representative or class proceeding. You and the Company also waive any right to a trial by jury.

If a court or arbitrator decides that applicable law precludes enforcement of any limitation of this Section 27 as to a particular claim for relief, then that claim (and only that claim) must be severed from the arbitration and may be brought in court, subject to Section 30. All other claims shall be arbitrated.

28Right to Opt Out of Arbitration

You may opt out of the Binding Arbitration Agreement in Section 26 and the Class Action & Jury Trial Waiver in Section 27 by sending a written notice of your decision to opt out (the “Opt-Out Notice”) within thirty (30) days after you first become subject to these Terms. The Opt-Out Notice must:

• be sent to legal@id4.pet with the subject line “Arbitration Opt-Out”, or by certified mail to Levelo, Inc., 16192 Coastal Highway, Lewes, Delaware 19958, USA;
• include your full name, mailing address, and Account email;
• clearly state that you wish to opt out of the Binding Arbitration Agreement.

Opting out will not affect any other provision of these Terms or your relationship with the Company. If you opt out, neither party may require the other to arbitrate future Disputes.

29Small Claims & Injunctive Relief Carveouts

Notwithstanding the foregoing, either party may bring an individual action in a small-claims court of competent jurisdiction for any qualifying claim. In addition, either party may seek injunctive or other equitable relief in a court of competent jurisdiction to protect its intellectual-property rights or to enjoin a misuse of the Services pending the completion of arbitration.

30Governing Law & Venue

These Terms and any Dispute shall be governed by and construed in accordance with the laws of the State of Delaware, United States, without regard to its conflict-of-laws principles, and, to the extent applicable, the Federal Arbitration Act. The U.N. Convention on Contracts for the International Sale of Goods does not apply.

For any Dispute not subject to arbitration (including under Sections 28 or 29), you and the Company agree to submit to the exclusive personal jurisdiction and venue of the state and federal courts located in New Castle County, Delaware, USA, and waive any objection to such jurisdiction or venue based on forum non conveniens.

31Apple & Google Platform Compliance

The following provisions apply if you obtained the App through the Apple App Store or Google Play:

• These Terms are entered into between you and the Company only. Apple Inc. and Google LLC (each, a “Platform Provider”) are not parties to these Terms and are not responsible for the Services or their content.
• The license granted to you for the App is limited to a non-transferable license to use the App on Platform Provider devices that you own or control, as permitted by the Platform Provider’s usage rules (including the Apple Media Services Terms and Conditions and the Google Play Developer Distribution Agreement).
• The Company, and not the Platform Provider, is solely responsible for the Services, maintenance and support, legal compliance, and any user or intellectual-property claims.
• The Platform Provider has no obligation to furnish maintenance or support services with respect to the App.
• In the event of any failure of the App to conform to any applicable warranty, you may notify the Platform Provider, which may refund the purchase price (if any) of the App. To the maximum extent permitted by applicable law, the Platform Provider has no other warranty obligation with respect to the App.
• You acknowledge that the Platform Providers are third-party beneficiaries of these Terms and have the right (and will be deemed to have accepted the right) to enforce these Terms against you to the extent required by their platform policies.
• You represent and warrant that (i) you are not located in a country subject to a U.S. government embargo or designated as a “terrorist-supporting” country, and (ii) you are not listed on any U.S. government list of prohibited or restricted parties.

32California Consumer Notice

Under California Civil Code § 1789.3, California users are entitled to the following consumer-rights notice: if you have a question or complaint regarding the Services, please contact us at contact@id4.pet. California residents may reach the Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs by mail at 1625 North Market Boulevard, Suite N 112, Sacramento, California 95834, or by telephone at (800) 952-5210.

33Force Majeure

The Company shall not be liable for any failure or delay in performance caused by circumstances beyond its reasonable control, including without limitation acts of God, natural disasters, war, terrorism, riots, embargoes, civil or military authority actions, fires, floods, accidents, pandemics, epidemics, public-health emergencies, strikes, shortages of transportation, fuel, energy, labor, materials, internet or telecommunications outages, or failures of Third-Party Services.

34Miscellaneous

Notices. We may give notices required under these Terms by email to the address associated with your Account, by posting within the Services, or by other reasonable means. You must send any notice to us in writing to legal@id4.pet and to Levelo, Inc., 16192 Coastal Highway, Lewes, Delaware 19958, USA.

Assignment. You may not assign or transfer these Terms or any of your rights or obligations under them, in whole or in part, without our prior written consent. We may assign these Terms, in whole or in part, at any time without notice to you, including in connection with a merger, acquisition, reorganization, or sale of assets. Any attempted assignment in violation of this section is void.

Severability.If any provision of these Terms is held to be invalid, illegal, or unenforceable, the remaining provisions shall remain in full force and effect, and the invalid provision shall be reformed to the minimum extent necessary to make it enforceable while preserving the parties’ intent.

Waiver. Our failure to enforce any right or provision of these Terms will not be considered a waiver of that right or provision. Any waiver must be made in writing and signed by an authorized representative of the Company.

Entire Agreement. These Terms, together with our Privacy Policy and any other terms expressly incorporated by reference, constitute the entire agreement between you and the Company regarding the Services and supersede all prior and contemporaneous understandings.

Survival.Sections that by their nature should survive termination will survive, including Sections 11, 12, 17, 21, 22, 23, 25–30, 32, and 34.

Headings. Section headings are for convenience only and have no legal effect.

No Third-Party Beneficiaries.Except as expressly stated in Section 31 with respect to the Platform Providers, these Terms confer no rights upon any third party.

35Changes to These Terms

We may update these Terms from time to time. If we make material changes, we will provide reasonable notice (for example, by posting an updated “Last Updated” date, sending an email, or displaying an in-app notice) before the changes take effect. Continued use of the Services after changes become effective constitutes acceptance of the revised Terms. If you do not agree to the revised Terms, you must stop using the Services and may close your Account.

36Contact Information

If you have questions about these Terms or the Services, please contact us: